FAQ

Embarking on a Journey with Us? We're here to answer all your queries and guide you through the exciting process.

Curiosity is a traveler’s best friend – and we’re right there with you! Dive into the exciting world of Goodmate Travel where every query finds its answer. From the nitty-gritty of what’s included in your adventure, to the ins and outs of payments and policies, we’ve got you covered.

Frequently Asked Questions

Flights are not included in our trip packages. We provide the flexibility for travelers to arrange their own flights, starting our trips in major cities for easy access.
Your safety is our top priority. We partner with reputable Trip Operators who meet high safety and quality standards, ensuring a secure and memorable journey.

We promise comfort with a touch of authenticity, offering accommodations ranging from cozy glamping to charming boutique hotels, always upholding a 3-star standard.

Group sizes vary depending on the trip. Please refer to the specific trip details page for information on group size.
You have the option to choose between a single room or a twin-share room, where you’ll be paired with a same-gender travel companion or a friend you bring along.
We’ll provide you with a tailored packing list. Remember to check your passport and visa needs as well.
Travel light with one main bag (up to 50lbs), a carry-on, and a personal item.
Absolutely! Solo travelers are welcome, and meeting new friends is part of the experience.
Each trip has its own rhythm. Check your itinerary for information on free time and activity levels.
We offer easy-pay installment plans to make booking convenient for you. During the booking process, you can choose an installment plan that suits your budget and preferences.
Please refer to each trip details page for the applicable cancellation policy.
You’ll receive confirmation within 24-48 hours post-booking.
We will make every effort to accommodate your dietary requirements to the best of our abilities. However, in certain remote locations, it may be challenging to provide specific guarantees. If there are places on your itinerary where this may pose a challenge, we will notify you in advance. To ensure we can meet your needs, please inform us of any dietary requirements or allergies at the time of booking.
For any questions or ideas, contact us at [email protected].
Staying Safe Together
Stick to our platform for all payments to ensure smooth and secure transactions.
In the event of an emergency, reach out to local authorities, your guide, and your travel insurance operator.
 
Traveling with GoodMateTravel requires you to have comprehensive insurance covering cancellation, personal injury, death, medical expenses, repatriation expenses, evacuation expenses, personal liability, loss of personal property, and COVID-related expenses before embarking on your journey. It’s crucial to ensure that your insurance also extends to all the activities you plan to enjoy, especially if you’re an adrenaline enthusiast indulging in adventure activities. Your safety and peace of mind are our top priorities.

GDPR